For North America:

We offer free tracked international shipping on orders over $250 USD and a flat shipping rate of $35 USD on orders under $250 USD. 

• Standard international shipping takes approximately 4–9 business days after the package has been dispatched.
• Express international shipping takes approximately 2–4 business days after dispatch.
• Express shipping options and rates will be available at checkout.
• Please note that remote-zone shipping fees may apply regardless of order value. See our Remote Zones section below for more information.

For Europe & Australia:

We ship to most European countries and offer a flat shipping rate of $40 USD to eligible addresses in major cities.

• If your country is not listed within our available shipping zones at checkout, please contact us. We will be happy to check whether shipping is available and provide you with an estimated shipping rate.
• Addresses classified as remote zones by our shipping carrier may not be eligible for delivery. If we are unable to ship to your address, your order will be canceled and fully refunded.
• Delivery times vary depending on the destination and will be provided at checkout when available.

Please note that all delivery times are estimates only and begin once your order has been dispatched. Delivery estimates do not include order processing time, customs processing, carrier delays, weather disruptions, or other circumstances outside of Única Leathers’ control.

Order Processing Time:

All in-stock orders are processed and dispatched within approximately 1–4 business days.

• Business days do not include weekends or holidays.
• Pre-order and made-to-order items are subject to the estimated processing times stated on their individual product pages.
• Orders containing both in-stock and pre-order items may be shipped together once all items are ready unless otherwise arranged.

Delivery Address & P.O. Boxes:

• Customers are responsible for providing a complete and accurate shipping address at checkout.
• If you need to modify your delivery address, please contact customer support as soon as possible. We will do our best to assist you; however, once an order has been dispatched, we cannot guarantee that an address change can be made.
• Additional carrier fees resulting from an incorrect, incomplete, or changed address may be the responsibility of the customer.
• We do not ship to P.O. boxes.

International Orders:

All Única Leathers orders are shipped internationally from Mexico.

• Your order may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country.
• These charges are not included in the product price or shipping fee and are the responsibility of the customer.
• Customs regulations and fees vary by country, and Única Leathers is unable to calculate or guarantee these charges in advance. We recommend checking with your local customs office before placing your order.
• Customs processing may cause delays beyond our estimated delivery times. Única Leathers is not responsible for delays caused by customs authorities or other circumstances outside of our control.
• If a customer refuses a shipment due to duties, taxes, customs charges, or other import fees, any costs incurred as a result of the refusal or return may be deducted from the eligible refund.

Remote Zones:

We offer free shipping across North America on qualifying orders. However, certain postal codes are classified by DHL as remote zones and do not qualify for free shipping.

• For remote-zone addresses within North America, a flat shipping fee of $35 USD will apply, including orders that would otherwise qualify for free shipping.
• All shipments to Hawaii are considered remote-zone deliveries.
• If an additional shipping charge is required after an order has been placed, we will contact you before dispatch. If you prefer not to proceed with the additional shipping cost, we reserve the right to cancel and fully refund your order.
• For destinations outside North America, including Europe and Australia, we may be unable to ship to addresses classified as remote zones. If your address is not serviceable, we will contact you and issue a full refund for the canceled order.

Tracking Your Order:

• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
• You can track your shipment directly through the carrier’s website.
• Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier’s system.

Lost Packages & Shipping Insurance:

All orders are shipped with DHL Express and include shipping tracking and insurance covering packages confirmed as lost or misplaced while in transit, subject to the carrier’s investigation and applicable terms.

• If your tracking information shows that your package has not arrived as expected, please:

1. Check your shipment using the tracking number provided in your shipping confirmation email.
2. Contact DHL directly and provide them with your tracking number and shipment details.
3. If the package still cannot be located, please contact our customer service team as soon as possible so we can assist you with the carrier investigation or claim.

• A package is not considered lost solely because it is delayed. Lost-package claims are subject to confirmation and investigation by the shipping carrier.
• Única Leathers is unable to issue a replacement or refund for a package reported as lost while an active carrier investigation is still underway.

Returns, Refunds, and Exchanges:

We want you to be completely happy with your purchase. Please read our Return & Refund Policy for detailed information regarding eligibility, return timeframes, exchanges, final-sale items, and international returns.

For approved international returns, customers are responsible for return shipping costs and any applicable duties, taxes, customs fees, or other charges associated with returning the item to Mexico. Original shipping charges are non-refundable.

If you have any questions, please contact our customer service team at info@unicaleathers.com or chat with us via the website chat box.